I purchased a $115.00 Eyelash renewal from rozge.com. After a week without receiving the product I contacted customer services and to my disbelief they were so unprofessional towards me THE CUSTOMER!!!!
The person that responded my e-mail concern told me that give time to get to me and they didn't have to update me on my purchase. That I receive when I receive since I was in the east coast!!! I told them its unfair and the replied i receive: "You have to wait for the package to arrive and then return it. The package had already been shipped to you.
YOU WILL RECEIVE IT just give it time to make it across USA, once you receive it just send it back. Your package was insured via USPS. It is a blue receipt if you care to verify. We don't need to give you our words, we have proof of mailing.
Why are you upset, your package was shipped just a few days ago. We are sorry that you are having such a terrible day, but you shouldn't say things that doesn't make sense and only make you look bad. You can complaint to whoever if you want. Our corporate information is below" Seriously????
I never been so insulted in my life, only because I asked for a tracking number which they didn't provided as of yet!!!
What a shame.......beware of this company!!! I will update further details
Review about: Renewâ„¢ Eyelash Revitalizer.
Monetary Loss: $115.